Van Haaren

Customer Care

Let our Home Delivery installation team connect your new appliance.

No two appliances are the same and to fit them safely requires training and experience.

At Van Haaren we can do the installation service for you so you can relax in the knowledge that our fitters will ensure your appliance is fitted safely and correctly.

Longer Peace of Mind.

The decision is totally yours. We hope your product serves you well, but should you want extra peace of mind, we can offer to extend your original guarantee. So no matter what goes wrong or whatever happens you can be sure you will be looked after with the best customer care service possible - no matter how many times. Should your product be beyond repair, or the necessary parts to do the repair are unavailable then a replacement will be arranged.

Disposal of your old appliance

If you purchase a large electric or gas product fron us we can remove your old one for recycling at the same time as we deliver your new one. Please note your old appliance should be disconnected.


We regularly receive unsolicited testimonials and "thank-yous" from our satisfied customers. A small selection of these can be seen below.

"I just wanted to say a big 'thank you' for your service and customer care. I am really pleased with my new cooker - not least because it is exactly what I wanted and you kindly swapped my original order for a built-in unit for the Cannon Chichester. It does everything that it says it will do - and so does your recommended fitter Andy. Please pass on my thanks to him. Not only did he turn up on time, but he talked me through every stage of the work he was doing, from checking the gas pressure before he started, to making sure the pressure was still okay at the end of the job. I have already recommended your company to someone else since this work was done and will happily do so in the future. Thank you again . it has been a hassle-free pleasure dealing with you".
Mrs S.A.
"We would just like to thank you for your excellent service, having recently purchased a washing machine and dishwasher from your company. The in-store service was way, way above any other electrical outlet. The gentleman who served us was not only pleasant and polite, but had an excellent knowledge of all the goods and helped us a great deal. The items were delivered exactly on time with no hassle. I have used your company a few times over the years, and have to say that the service has always been good.. Once again our thanks. PS, obviously you'll be recommended".
Mrs and Mrs T
"I would like to thank you and your members of staff for all the help, kindness and patience that you have shown to me over this past week, and especially for your prompt action in supplying me with a freezer until mind had been mended. Such service will never be forgotten and I will certainly pass your good name on to my friends. Thanking you again.".

"I write to congratulate you on your excellent customer service and professionalism afforded to me when purchasing goods from yourselves. On Saturday 26th July, I telephoned and ordered a fridge/freezer and washing machine. The sales person was pleasant and helpful and arranged for the purchased items to be dispatched to me within 20 minutes of my telephone call. The goods were delivered safely by a very pleasant young man who made sure everything was satisfactory; the necessary paperwork signed, and the old items taken away. Once again, many thanks for your excellent customer service.".
Mrs M B
"I write to thank you and our company most sincerely for kindly and generously donating to the hospice the fitted fridge for the kitchen in the visitors lounge. The original fitted fridge had broken down beyond repair and it was providing very difficult to find a replacement without spending a great deal of money. Your company came to our rescue by providing the much-needed fridge and we cannot thank you enough for your help and support. Thank you for helping us to care for those people who find themselves in need of our services.".
St Francis Hospice

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